Safe to install
BMC Track-It! offers a customizable web-based application with a user-friendly interface designed to meet the service requirements of various departments. The workflow software effectively minimizes operational costs, while the visual reports provide essential data to fulfill business demands.
- Facilitating the delivery of top-notch service to both internal and external customers, Track-It! supports help desk personnel in their daily operations.
- This mobile application grants helpdesk technicians access to BMC Track-It!, allowing them to manage assigned requests, submit new ones, and update existing ones. Moreover, it equips technicians with the capability to navigate through the knowledge base for issue resolution.
Overview
BMC Track-It! is a Shareware software in the category Miscellaneous developed by BMC Software.
The latest version of BMC Track-It! is currently unknown. It was initially added to our database on 07/22/2014.
BMC Track-It! runs on the following operating systems: iOS.
BMC Track-It! has not been rated by our users yet.
Pros
- User-friendly interface that simplifies ticket management and tracking.
- Customizable workflows to fit different organizational needs.
- Strong reporting capabilities to analyze service desk performance and user satisfaction.
- Integration with various third-party applications including email, network monitoring tools, etc.
- Comprehensive asset management features that help in tracking hardware and software assets.
- Support for multiple languages and user roles to accommodate diverse teams.
Cons
- Can be expensive compared to other help desk solutions, which may deter smaller businesses.
- Learning curve for new users; requires some initial training to utilize all features effectively.
- Some users report that the software can become slow or sluggish with larger datasets or user loads.
- Limited mobile functionality compared to some modern solutions, which may be a drawback for remote teams.
- Occasional bugs and issues reported in customer feedback, which can affect user experience.
FAQ
What is BMC Track-It!?
BMC Track-It! is a comprehensive help desk and asset management software solution designed to streamline IT service management.
What are the key features of BMC Track-It!?
Key features of BMC Track-It! include ticketing system, asset management, remote support, knowledge base, and reporting capabilities.
Is BMC Track-It! suitable for small businesses?
Yes, BMC Track-It! is suitable for businesses of all sizes, including small businesses looking to manage IT help desk operations effectively.
Can BMC Track-It! integrate with other software applications?
Yes, BMC Track-It! offers integration capabilities with a variety of third-party applications to enhance its functionality.
Does BMC Track-It! offer mobile support?
Yes, BMC Track-It! provides mobile support, allowing users to access the platform on the go and manage IT operations from anywhere.
Is training available for users of BMC Track-It!?
Yes, BMC Software offers training and resources to help users learn how to effectively utilize BMC Track-It! for their IT service management needs.
What kind of businesses can benefit from using BMC Track-It!?
Businesses in various industries, including healthcare, finance, education, and more, can benefit from using BMC Track-It! to streamline their IT service management processes.
Is there a free trial available for BMC Track-It!?
BMC Software offers a free trial of BMC Track-It! for interested users to explore the capabilities of the software before making a purchase decision.
How does BMC Track-It! help improve IT service delivery?
BMC Track-It! helps improve IT service delivery by automating ticketing processes, managing assets effectively, providing remote support options, and offering robust reporting functionalities.
Can BMC Track-It! be hosted on-premises or in the cloud?
Yes, BMC Track-It! can be deployed either on-premises or in the cloud based on the specific requirements and preferences of the organization.
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