BMC Track-It!

BMC Software – Shareware – iOS

BMC Track-It! offers a customizable web-based application with a user-friendly interface designed to meet the service requirements of various departments. The workflow software effectively minimizes operational costs, while the visual reports provide essential data to fulfill business demands.

Facilitating the delivery of top-notch service to both internal and external customers, Track-It! supports help desk personnel in their daily operations.
This mobile application grants helpdesk technicians access to BMC Track-It!, allowing them to manage assigned requests, submit new ones, and update existing ones. Moreover, it equips technicians with the capability to navigate through the knowledge base for issue resolution.

Overview

BMC Track-It! is a Shareware software in the category Miscellaneous developed by BMC Software.

The latest version of BMC Track-It! is currently unknown. It was initially added to our database on 07/22/2014.

BMC Track-It! runs on the following operating systems: iOS.

BMC Track-It! has not been rated by our users yet.

Pros

User-friendly interface that simplifies ticket management and tracking.
Customizable workflows to fit different organizational needs.
Strong reporting capabilities to analyze service desk performance and user satisfaction.
Integration with various third-party applications including email, network monitoring tools, etc.
Comprehensive asset management features that help in tracking hardware and software assets.
Support for multiple languages and user roles to accommodate diverse teams.

Cons

Can be expensive compared to other help desk solutions, which may deter smaller businesses.
Learning curve for new users; requires some initial training to utilize all features effectively.
Some users report that the software can become slow or sluggish with larger datasets or user loads.
Limited mobile functionality compared to some modern solutions, which may be a drawback for remote teams.
Occasional bugs and issues reported in customer feedback, which can affect user experience.

FAQ

What is BMC Track-It!?

BMC Track-It! is a comprehensive help desk and asset management software solution designed to streamline IT service management.

What are the key features of BMC Track-It!?

Key features of BMC Track-It! include ticketing system, asset management, remote support, knowledge base, and reporting capabilities.

Is BMC Track-It! suitable for small businesses?

Yes, BMC Track-It! is suitable for businesses of all sizes, including small businesses looking to manage IT help desk operations effectively.

Can BMC Track-It! integrate with other software applications?

Yes, BMC Track-It! offers integration capabilities with a variety of third-party applications to enhance its functionality.

Does BMC Track-It! offer mobile support?

Yes, BMC Track-It! provides mobile support, allowing users to access the platform on the go and manage IT operations from anywhere.

Is training available for users of BMC Track-It!?

Yes, BMC Software offers training and resources to help users learn how to effectively utilize BMC Track-It! for their IT service management needs.

What kind of businesses can benefit from using BMC Track-It!?

Businesses in various industries, including healthcare, finance, education, and more, can benefit from using BMC Track-It! to streamline their IT service management processes.

Is there a free trial available for BMC Track-It!?

BMC Software offers a free trial of BMC Track-It! for interested users to explore the capabilities of the software before making a purchase decision.

How does BMC Track-It! help improve IT service delivery?

BMC Track-It! helps improve IT service delivery by automating ticketing processes, managing assets effectively, providing remote support options, and offering robust reporting functionalities.

Can BMC Track-It! be hosted on-premises or in the cloud?

Yes, BMC Track-It! can be deployed either on-premises or in the cloud based on the specific requirements and preferences of the organization.

Screenshots (Click to view larger)

Related products

GoToAssist - Service Desk

Seamless Remote Support with GoToAssist

Mojo Helpdesk

The Mojo Helpdesk application enables agents, managers, and administrators to monitor and handle customer support tickets from any iOS device.

MyNETSCOUT APP

The importance of maintaining robust network and application performance for business operations cannot be overstated. The myNETSCOUT mobile app serves as a crucial tool for accessing essential information related to these areas.

SCCS Client Support

South Coast Copy Systems stands out as a notable Canon copier dealer in Southern California, providing a comprehensive range of services and supplies for Canon's complete line of copiers as well as Hewlett-Packard printers.

Latest Version

Secure and free downloads checked by UpdateStar

Buy now
App Store

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

	The Greedy Cave The Greedy Cave by AvalonGames Offers Deep Dungeon Exploration
	ASSOCIAÇÃO EVANGELIZAR ASSOCIAÇÃO EVANGELIZAR: Empowering Spiritual Communities with Innovative Technology
	Mijn Eetmeter Mijn Eetmeter: A Comprehensive Nutritional Tracking Tool
	Hijri and Gregorian Calendar Comprehensive Hijri and Gregorian Calendar Tool by Islamic SympaApps Inc.
	Lie Detector- Lie Test Scanner Innovative Lie Detector App Offers Fun and Engagement
	Tile Master, Matching Puzzle Tile Master: Addictive Matching Puzzle Fun

Most Popular Downloads

	UpdateStar Premium Edition Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
	Microsoft Visual C++ 2015 Redistributable Package Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
	Microsoft Edge A New Standard in Web Browsing
	Google Chrome Fast and Versatile Web Browser
	Microsoft Visual C++ 2010 Redistributable Essential Component for Running Visual C++ Applications
	Microsoft Update Health Tools Microsoft Update Health Tools: Ensure Your System is Always Up-to-Date!